Support

How can we help?

We reply by email within 2 business days.

Write to gabrielpolsh@gmail.com and tell us what happened. If you can, include your phone model and a screenshot.

Frequently asked questions

Why does the app ask for my birth time?

The time sets the Ascendant and the houses of the chart, which change every few minutes. Without the time, the app still calculates the planets, but leaves out the Ascendant and the houses rather than make them up.

I don't know my exact birth time. What now?

Use the time on your birth certificate, if you have it. If you don't know, enter the most likely time; you can change it later under Profile → edit details, and the chart is recalculated.

How does Natalie write the readings?

The chart is calculated with astronomical ephemerides. The explanations and conversations are written by artificial intelligence based on your chart. Natalie is a character: her replies may be wrong and are not a substitute for professional advice.

How do invites and links work?

On a person's page, you can invite them with a link or a short code. The invite works only once, expires in 7 days and can be cancelled. When they accept with their own account, you form a link and both see the same reading of the relationship. The other person sees only your first name, your signs and the chart placements used in the reading — never your birth date, time or city, your chats with Natalie, your journal or your circles. Either of you can undo the link whenever you want, and you can block and report right in the app.

Does Natalie read my journal?

Only if you let her. The journal is private and never shown to the person you write about. The “Natalie can read my journal” permission, in your Profile, starts off; when it's on, Natalie takes your notes into account when you talk about that person, prepare a conversation or ask her to notice patterns. You can turn it off whenever you want and delete notes at any time.

Natalie said something strange or offensive.

Tap “Report”, below the message in the chat or at the end of the reading, and choose the reason. We review everything that gets reported.

I've reached today's conversation limit.

To keep the app free and stable, each account has a daily limit of AI readings and messages. The limit resets the next day.

How do I delete my account?

In the app: Profile → Questions → “How do I delete my account?”. If you can't access the app, see the Delete account page.

Privacy

Requests about your personal data (access, correction, portability, deletion) can be sent to the same email. See the Privacy Policy and the Terms of Use.